汽车流程分类框架.docx

汽车流程分类框架®汽车PCF概述操作流程基于著名的过程分类，®架构 (PCF),.汽车架构(PCF尸的港口货运量 预测是自定义的定义过程中使用愿景 管理的产品和销售有形产品的服务客 户和和服务的的产品和服务为世界各 地的组织。.Version7.0.4OftheThe Automotive RCFlncIudes changes tomake Itcompliantwiththemost recent information in Cross Industry PCF,v6.1.0. This Versionofthe PCF Wasdevelopedin conjunction with IBM and Containsfeedback from a variety of individuals within the industry. IBMprovidedmuchofthesubject matter expertise to create this industry specific process classification framework.THE FRAMEWORK FOR PROCESS IMPROVEMENTExperience shows that the potential ofbenchmarkingtodrivedramaticimprovementliessquarelyinmakingout-of-the-boxcomparisonsandsearchingforinsightsnot typically found within intra-industry paradigms. Toenable this beneficial benchmarking, the APQC Process Classification Framework* (PCF) serves as ahigh-levelz industr-neutralenterpriseprocessmodelthatallowsorganizations toseetheir business processes from a cross-industry viewpoint. Thecross-Industryframework hasexperiencedmoretha20years of creative use bythousands Oforganizations worldwide.The PCF Providesthefoundationfor APQCsOpen Standards Benchmarking* (OSB)databaseandthe work of its advisory council of global industry leaders. Each version ofthe PCF Willcontinue to be enhanced asthe OSB database further develops definitions, processes, and measures. The PCF and associated measures and benchmarking surveys are available for download from the Open Standards Benchmarking web site at HISTORYThe cross-industry Process Classification Framework was originally envisioned as a taxonomy of business processes and a common language through which APQC member organizations could benchmark their processes. The initial design involved APQC and more than 80 organizations Withastrong interest inadvancing theuseofbenchmarking inthe United States andworldwide. Since its inceptionin 1992, the PCF has Seenupdatestomostofitscontent. Theseupdateskeeptheframeworkcurrentwiththewaysthat organizations do businessaroundtheworld. In 2014z APQCworkedtoenhancethecross-industry PCF andupdatedanumberof industry-specific process classification frameworks.The PCF is written in United States English language format.A脸GTABLE OFPROCESS CLASSIFICATIONLOOKING FORWARDThe cross-industry and industry Process Classification FrameworksareevolvingmodelszWhichApQcwiIIcontinue to enhance and improve regularly. Thus, APQC encourages comments, suggestions, and more importantly, the Sharingof insights from having applied the PCF within your organization. Shareyoursuggestionsand experienceswiththe PCF by e-mailing pcf_feedbackapqc.org.ABOUT IBMAtIBMI, we collaborate with our clients, bringing together business insight, advanced research and technology to give them a distinct advantage in today's rapidly changing environment. Through our integrated approach to business design and execution, We help turn strategies into action. And Withexpertise in 17 industries and global Capabilitiesthat span 170 countries, we can help clients anticipate change and profit from new opportunities. Formore information, visit gbs.COPYRIGHT ANDATTRIBUTION©2016 APQC AND IBM. ALL RIGHTS RESERVED. APQC and IBM grant permission for use and adaptation of this PCF. For external use, APQCand IBM grant permission for i) for publication, distribution, and use, provided that proper copyright acknowledgement is made to APQC and IBM; and ii) tocreatederivative works providedthe UserdenotesthesourceofthethisPCF. Undernocircumstanceshallthelicensee(OranyoneonitsbehaIf) impose a royalty, fee, orany other consideration to a third party for the this PCF.TheIBM logo isa registered trademark of IBM in the United States and Othercountries and is used underlicense.Please use the following text when reusing the PCFin external print or electronic content:THE APQC PROCESS CLASSIFICATION FRAMEWoRK® (PCF)The PCFwas developed by non-profit APQC, aglobalresourceforbenchmarkingandbest practices, anditsmember companies as an open standard tofacilitate improvement through process management and benchmarking, regardless of industry, size, or geography. The PCF organizes Operatingand management processes into 12 enterprise level CategoriesJncIuding process groupsand over 1,000 processes and associated activities. Todownload the full PCF or industry-specific versions of the PCF as well as associated measures and benchmarking, visit www.apqc.org/pcfPCF LEVELS EXPLAINEDPROCESS ELEMENT NUMBERING SCHEMEThe PCFidentifies each process element using a unique 5-digit reference numberfollowing the name ofthe process element.i.e., (16437), (17060), (17061) (16458), (18129), shown in the above graphic. This number will always refer to the conceptual definition ofthe process element.The actual processelementsand actual definition may change, but conceptually the decomposition will remain consistent considering the entire scope ofthe