兴原小区用户上网慢投诉报告.docx
兴原小区投诉报告2018年5月24一、投诉问题概述2018年5月24日接到银川用户反映在兴原小区近两天以来在六盘山电厂以及兴原小区使用手机通话断断续续问题。2018年5月24日11点与客户约定12点到客户位置进行现场测试处理。12时20分左右到客户位置，通过与用户户交流得知用户关注的主要问题为：L前段时间拨打电话时延长、通话断断续续，已有工作人员向用户解释说司法考试开启干扰器导致，现已恢复；2,用户套餐为108元“任我用”套餐，2018年5月23日用户收到短信提示30G流量使用完毕，收到短信之后看视频特别卡，刷新等待时间过长。投诉位置及占用小区如下图所示：二、现场测试情况2.1语音测试情况用户使用终端为华为CSFB终端，现场测试CSFB业务感知较好。现场CSFB拨测，业务正常：占用4G小区固原火电厂生活区-NLH-3小区，RSRP在-88dBm左右，SINR在10以上，呼叫接通时延约5s,接通后占用原州区华城国际AGI-3小区，电平为-66dBm,通话质量等级为0。用户位置占用小区如下图所示：Time12271163812271164812:27:116581227:11658122711698MessagesC:技layrYVpSConnectAPPPDCPRLCMAC38400117159762179EOSCeMNameSCNDistancefkm)1227:12.178TRRCConrcto11RcoftguraonComplteUL-DCeH1227:12.208Pag固原火电厂勺CRSSiNRCRSRSRQ1.lInfORRCStdteTMModeCRSRSRPTimeEventsQfci'»Bdra1227:11348Praci*S047.uei.mSysInfoW,itfSBR小区阳IS*.Cfi，RRCC0nnd0nRc0nfi9ura0n今TrdCtangAreaUPdAComp¼t个RRCConnecfionRecofl9raoComoleULjnfocmaOonTransierRMeasufementReport1227121«1227:11348Randomaccesssuccess12271135aRrrcshpsuccessons122711628TTAUMIg035s122711628RATG->LreseleclsuccessO521s1227:116381908S122711648measOfl7.2.47.91227.11648ERABsetuprequest122711658ERAesetupsuccess122711698PeflOdicMR98.98NameDUnceEARFCNPC!RSRPSl原火电厂生活区NLH<338400117.6CXlInfo现场测试CSFB呼叫接通时延约5s,属正常情况，如下图所示:Tm1224520581224560481224560481224560481224M058MssapsCMSetteeRequest，AuthenticsbonRequest。AuthenticMonResponse，CMSerVlcAcc<6HASMUHASMMNASMMHASMMINASCCHASCCMASCC71ui.l11Sydnfo122456058VConnectAc*no*l«dgeNASCCQt»£4r.TmEvnbUEJrvingCefl)V>ceCsMCONNRlMlftATL>GrdrdstartRRCTirrwrFired1224WOMCaflProceeding1224X058Progress122448938卢509822450992245le322461278TPIUmBegin)224M046«ATL->CredirectsuccessI224W053Calles½C*sh9d2420$1225:05128*Callhangup1225:05188ATPMmEM12:25:06.318RArG->LreseCtSUnUserabortedName原州区华城国际AG13DistanceEARFCNPClRSRPEIemeMChannelTypeGPRSEDGESupportSCeIIName1.ACC<IIDRACBccharfcnBSlCCCHRxLevCCHCMSTxPowerCRHCROPenaltyTinwTempOffsetRXL血inBSePAeMFRMSValueTCHFuI原州区华城国际AG1338214466932503-6633(14)28db(O)Odb(0)20$(O)Odb-981.flyerThr*putUL(kbAPPPOCPRLCMACTimeMessagesUEl.iSyslnTo1226152281226:15,8981226165081226:16.768122616778。MeasufementReporiGPaging,Paging。ExtendedSeciceRequest令UUnformabonTranker122616778RRcConnecflonReleaseULeDCCHPCCHPCCHEPSMMUL,OCCH1226:18.198tCMSweRequest122619138AuthtnticMonRequest1226:19.348tAuthenticatonResponse122619598.CM8tvictAcceptTWneEvents122614幽ATPItemBegin122615238PefiBSCURI¾JU¾zCaHaBemgt122616.778CSFBMOstart1226:16.778ERABnormalrelease122616778RRRCritas122616.778122616878RAFL->GredirectstartRRCTimerFired1226:195982022821838(SCallcne<MdRArL->GredirectsuccessCallsUbfcshed22(uyVuaiiajjp1727M9flXTPltemFndName固原火电厂生活区NLH3原州区热电厂小区内LH13固原华城国际东南角MH.固原银平蜜岭路口NLH23CONNRel2.824s4878SRSRC*NASMMNASMMNASMMNASMM38400384003840038544-1991.RRCConnectorAeteaseTpe:O.JXXHDrerton:DownHcCorrputefTnet11v:12:26:16.778UEmestnp:339700*3(ms)RAdOTednoiogy:LTE加仙松：383-117HDl-OCCH-MessaQeE-mettaoeVoiceCall8101DistanceEARFCNPaIlIrrfo1.ayerThr'putConnect38400117159762179RRCSlateTMModeCRSRSRPAPPPDCPRLCMACARfCNs:1617182022X252627JD31333S固原火电厂OCRSSWRCRSRSRQ0l.erKTvAaw->rrcComecborAefeasec.TrwWhIdecAer:38CrocdExteroonsfrci&rrcCocrecttorRdM<8rdeaseC&se:(1)other2tedOriefSfb台Ban如rgARFCN:15b*xnekaCor:(0)dcs1800gfoto*noARFOSSServingCdfInfbEARFCNPOEaSCeUNameSCUDlaafKwCm)通过查看CSFB回落频点发现有冗余频点，优化后保留7个。呼叫接通时延优化至4.3s,缩短约0.6s。如下图所示:Timt125095581256:10,07812561054$1256:10548Mssags。Masurf11ntRport，Paging。EneMeOimcRequestUUnfocmationTranster12:56:10608Name12:56116681256:12.458125612.4581256:12.918tCMSioeRequestAuthenttcaeonRequestAumermcaaonResponse，CMSE8AcceptDistanceEARFCNPCl1.ayerThr'putConnect-88MACDMVNASMMNASMMNASMMNASMM-18-19183a400354003&4003840035400APPPDCPRLCVanableenMaPOfMFOi5：0x8OEDAftFOM:16242S26282931UL.CCHPCCHEpSMMULjCCH117351293101291三"38400117RRCStMeTMMod«CRSRSRPCRSSINRCRSRSRQRSRPRSRC.7-88*i三wr仁QRRCCorrwctorRMtType:DlJXXHDreCt)on;DOWnHCComputerTWnestanp:12:56:10.6081.ETne4tap:35763899MKUdOTcn0io9y:LT三“3Rx:38钠-tl7fi(X-OCCH-MewdgeWmessageclBrcComecttorReteseic-TfrwMionldinttfUr:340E×teneomcl-rrcComectonRdease-r8rdeaseCAuse:(1)otherE)redrectedCmerbtfoGfStarinARFCN:15bandQndcator:(0)dcsl800ServingCeflInfoEARFCNPCIECISCeIlNameSCeNOistnce(km)TimeMessagesQ：W12:506.11812:5806.59812:5807658125807668，PaQinoSPaQinQQExtendedSefuceRequest2UUnfocmationTran
